9.1 Subject to clause 8 of this agreement:

(a) after we have accepted your order for the products, you may not cancel the order without our consent or in accordance with clause 6.2 of the agreement;

(b) we will not consent to cancellation if we have processed documentation in fulfilment of your order;

(c) returns for credit will be given at our discretion. The cost of return is your responsibility;

(d) we do not provide returns, exchanges or refunds where you have changed your mind or have decided that you no longer want the products for any reason;

(e) in the event that we consent to cancellation, we may require you to pay a minimum handling charge of $4.00 exclusive of GST per case or part thereof or a maximum of 15% of the total value of your order.


8.1 We represent and warrant to you that:

(a) we have the right to sell the products to you;

(b) the products are not subject to any undisclosed security or charge;

(c) you have the right to undisturbed possession of the products.

8.2 We represent and warrant to you that the products:

(a) are of acceptable quality having regard to their nature, the price, representations made by us and any statements made on packaging or labels;

(b) are reasonably fit for the purpose that we represent.



6.1 We will use our best endeavours to despatch orders no later than two business days after the day your order is received by us and you have received confirmation of your order from us via email or equivalent. We are not responsible for any failure to deliver or delay in delivery caused by any event outside of our reasonable control.

6.2 In the event that we fail to deliver any products within a reasonable time period, you may elect to cancel your order in respect only of the products not delivered unless we have contacted you and you have agreed to delivery at a later date.

6.3 We will not be liable for any order shortages or damage to products unless you notify us of the order shortages or damage within three days after receipt of products.

6.4 Delivery is complete when the products reach the address you have specified for delivery. We will be responsible for arranging the delivery of products unless you arrange otherwise with us.

6.5 Orders are only able to be shipped within New Zealand.